Is community pharmacy a lost cause?


A month ago, NBC news published an article regarding the working conditions of community pharmacies. The issues highlighted in that article such as understaffing, unrealistic metrics, and high stress work environments just scratch the tip of the iceberg when it comes to challenges in community practice. With pharmacy chains such as CVS and Walgreens monopolizing the market, the emergence of Amazon pharmacy, and insurances pushing for patients to fill their medications via mail-order, the future of community pharmacy looks bleak. Community pharmacy gets a bad rap and with the unrealistic expectations set by pharmacy corporations, poor reimbursements due to unregulated PBMs, and issues with understaffing, the negatives greatly outweigh the positives. With attention turning to pharmacies at the forefront of the pandemic who are overwhelmed with administering COVID vaccines and tests, it is finally time to confront the harsh reality regarding the state of community pharmacies and to admit that current community practice is unsustainable. To be frank, in its current state, community pharmacy is dying.

Community pharmacies are barely holding up and many of the pharmacists and technicians staffing them are burnt out. The COVID pandemic has further placed a heavy burden to frontline community pharmacies but the additional workload just accentuates the many issues underlying community practice. And although it is easy to list off all the negatives about community pharmacy practice, its collapse would leave a large void in our health care system. Community pharmacists are the most accessible health care providers and they are able to regularly interact with and reach patients at a level that other areas of practice cannot. Yet currently pharmacy chains are drive by metrics rather than a focus on patient care which limits community pharmacists from being able to fulfill their full potential in caring for patients.

The problem seems to be that despite the evolving and expanding role of pharmacists in other areas of practice, community practice has been slow to progress unlike other areas of practice. MTMs provide a huge opportunity for medication reconciliations but workflow frequently hinders the quality of MTM services and current practice limits the ability of community pharmacists to make meaningful interventions. Furthermore, the implementation of point of care testing with collaborative agreements offers another opportunity for an expanded scope of practice, yet it has been slow to be integrated into community practice. The collaborative effort between Michigan Medicine and Meijer pharmacy in hypertension management further highlights the unexplored potential of community pharmacy. However, unless major reform occurs, community pharmacy seems destined to collapse.

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